FAQs

Which ticket type do I need?

A weekend ticket is valid Thursday to Monday morning and it's the one you need if you plan to camp. Day tickets don't include camping.

What ages are the tickets for?

Children under 5 are free. Children aged 5-16 need junior tickets. 17+ inclusive need adult tickets.

Can I get a refund on my ticket?

No refunds, however, you can resell tickets

Do I have to pay extra for camping?

No. A weekend ticket is the same whether you choose to camp or not. Camping is not included in day tickets due to limited space

Can I bring a campervan?

Yes! This year we've designated space for live-in vehicles and campervans and added facilities for you. To reserve a campervan plot (size of plots is about 5m x 6m) please buy a campervan pass. Spaces are limited.

How will I know if I have a ticket or not?

You will receive a receipt on email and then the tickets will be mailed to you.

Will tickets be available on the gate?

Possibly however weekend tickets sold out last year.

I’m under 18, can I buy a ticket?

Yes, all ages are welcome, if you are under 18 you must be accompanied by an adult. You won’t be able to buy any alcohol or drink onsite but you can have as much new music as you like.

Do children under 5 need tickets?

Under 5's are free

Can I bring my dog?

Sorry, no dogs allowed

Accessibility

Access

Our ethos at Smugglers is that we want to make sure nobody is excluded from the festival.

Carers go free

We offer a free carers ticket for festival goers who require one-to-one support. Please provide a supporting document when you apply for your carers ticket by contacting Megan@SmugglersRecords.com.

Accessible Drop Off and Pick Up Points

Please note, after Drop Off the vehicle will need to be parked off site in a car park that has uneven terrain and is a distance from the site, not accessible for people with mobility needs.

The drop off and pick up points are at the site entrance, (near the accessible camping) and are only open for arrivals on Thursday 29th August and departures on Monday 2nd September.

Due to the size of the site Accessible Drop Off Points are limited on other days please contact us to discuss availability.

Please let us know if you have any special access requirements and we will look at what we can do to support additional needs.

Moving around the site

Smugglers is a relatively small site, with the majority of the festival being on flat ground with some slightly uneven surfaces which are slippy when muddy. We try our best to improve the ground under these circumstances. In the Woodland areas there are cleared pathways which enable access to the stages which are again flat. The box office and the wellbeing area can provide information and assistance. We provide accessible toilet facilities.

Getting to Smugglers

N.B. All info will be sent with tickets.

What time do the gates open?

You can arrive at the site any time after 17:00 on Thursday 29th Aug. A light evening of music shall begin at 19:00.

Do I need to exchange my ticket for a wristband?

Yes you do. When you arrive you will need to present your ticket to the gate staff along with some ID, which will be exchanged for a wristband allowing you access to the site.

On site

Is there a limit on tent size?

We ask you to be respectful or your neighbours as our campsite is not big, please bring reasonably sized tents to to accommodate a fair amount of people i.e. a bell tent for a family is fine but not for 1 person. No porches, gardens or lounges out front of tents!

Is there free water on site?

Yes, there are 4 water points throughout the site.

Where can I find lost property?

Lost property will be taken to the Box office, which will be marked on the festival map.

And who can I contact after the festival for lost property?

info@smugglersrecords.com

Can I get cash out at the festival?

Sadly no, so make sure you bring enough to keep you going for the event.

Is there any lock up service for valuables?

No. We don’t have this facility, so please don’t tempt fate by leaving valuables on show.

Can I BBQ?

Sorry, no fires or BBQ in campsites.