FAQs

What ages are the tickets for?
Children under 12 are free. 12-16 inclusive need junior tickets. 17+ inclusive need adult tickets.

Can I get a refund on my ticket?
No refunds, however, you can resell tickets

Do I have to pay extra for camping?
No. Your ticket price is the same whether you choose to camp or not.

How will I know if I have a ticket or not?
You will receive a receipt on email and then the tickets will be mailed to you.

Will tickets be available on the gate?
Possibly however weekend tickets sold out with 1 month to go last year.

I’m under 18, can I buy a ticket?
Yes, all ages are welcome, if you are under 18 you must be accompanied by an adult. You won’t be able to buy any alcohol or drink onsite but you can have as much new music as you like.

Do children under 12 need tickets?
Under 12's are free

Can I bring my dog? 
Sorry, no dogs allowed

Disability and Access

We want to make sure nobody misses out on the event. If you have a disability but are unsure of whether the festival will provide the appropriate facilities for you, then please get in touch and we will do everything we can to help you out.

Getting to Smugglers

N.B. All info will be sent with tickets.

What time do the gates open?
You can arrive at the site any time after 17:00 on Thursday 30th Aug. A light evening of music shall begin at 19:00.

Do I need to exchange my ticket for a wristband?
Yes you do. When you arrive you will need to present your ticket to the gate staff along with some ID, which will be exchanged for a wristband allowing you access to the site.

On site

Is there a limit on tent size?
We ask you to be respectful or your neighbours as our campsite is not big, please bring reasonably sized tents to to accommodate a fair amour of people ie a bell tent for a family is fine but not for 1 person. No porches, gardens or lounges out front of tents!

Can I bring my live-in vehicle?
We don't have a designated camper van area, but you are welcome to park them in our car park for free. 

Is there free water on site?

Yes, there are 4 water points throughout the site.

Where can I find lost property?
Lost property will be taken to the Box office, which will be marked on the festival map.

And who can I contact after the festival for lost property?
info@smugglersrecords.com

Can I get cash out at the festival?
Sadly no, so make sure you bring enough to keep you going for the event.

Is there any lock up service for valuables?
No. We don’t have this facility, so please don’t tempt fate by leaving valuables on show.

Can I BBQ?
Sorry, no fires or BBQ in campsites.